専門家, well-controlled, customer service
Service Desk/ Help Desk system
Use our service desk to help track, organise and resolve customer requests and issues! Instead of dozens of emails flying backwards and forwards between your clients and your organisation, allow your clients to raise requests for service on your website.
Your team will see categorised requests, allocate to colleagues, set priorities, and respond to the client in a consistent, collated, centralised manner – efficient, effective!
We use this system in our business to manage local and international clients on multiple timezones with varying requests being handled by our staff worldwide.
PRICINGLIVE DEMO SYSTEM – JUMP IN AND PLAY!
We are happy to show you the system. However you are welcome to take a tour around the demo system we have online now!
ONLINE WORLDWIDE
The system is available online 24 / 7 (速いです, secure, maintained, upgraded).
CONTROL
Stay in control of your customer support. Prioritise tickets by urgency, organise them into categories and filter them in many convenient ways.
Setup staff accounts, restrict their access and functionality, see who is working on what.
FAST!
Our software is fast with a clear design, so you and your clients get the information they need easily.
EMAIL AND WEB ENTRY
Customers can submit new or changed requests piped by email, or directly through a web page.
…with or without attachments.
…in plain or rich text.
KNOWLEDGE BASE
Include a whole library of information on frequently asked questions, guides, common information, instructions, より.
When needed, they readily submit a question/issue – a support ticket is born.
CALENDAR
Let your clients see a calendar of office hours, booked facilities, anything date & time related which you want to share with your clients & team.
応答性
画面が自動的にサイズが変更されます, 隠す, シュリンク, or enlarge the website to make it look good on all devices (デスクトップ, タブレット, 電話). Try the demo version on different devices to see for yourself.
VIDEOS & PHOTOS
The Knowledgebase, and Tickets can all include attachments, including documents, ビデオ, 画像, as well as text.
多言語
訪問者が自分のシステムの言語を選択することを許可します, から: 英語, アラビア語, ブラジルポルトガル語, ブルガリア, カタロニア語, 中国語（簡体字, 中国の伝統的な, クロアチア, チェコ, デンマーク, オランダの, フィンランド, フランス語, ドイツ人, ギリシャ語, ハンガリー, イタリア語, ラトビア, ノルウェーの, 研磨, ポルトガル語, ルーマニア語, ロシア, セルビア, スロバキア, スロベニア, スペイン語, スウェーデンの, トルコ語, ウクライナ.
継続的なサポート & メンテナンス
弊社のコンサルタントがあなたのビジネスが成長を支援することに焦点を当てています, we are delighted to be retained to support and maintain your system. 私たちのサポート & お使いのシステムに作られた急速な変化を取得するため、メンテナンスが簡単になります.
For a more complete understanding of the features, try the live demo noted above. For access to the admin backend please contact us.
Example ticket list. The columns can be chosen to suit the user’s preferences.
Menu of settings.
PRICING
FIXED MONTHLY FEE
A plan fit for every scale of business. Subscribe to our services, no large capital outlay for this service and get fast upgrades, and trusted IT expertise on-hand.
Any questions, please do not hesitate to お問い合わせ.
