Service Desk/ Help Desk system

Instead of dozens of emails flying backwards and forwards between your clients and your organisation, allow your clients to raise requests for service on your website.  Your team will see categorised requests, allocate to colleagues, set priorities, and respond to the client in a consistent, collated, centralised manner – efficient, effective!

Use our service desk to help track, organize and resolve customer issues!

SERVICE DESK DEMONSTRATION

Use Staff user admin_1 and password admin_1  or simply register yourself as a client and raise a ticket in your own name and email address.  There’s a lot more to see than we can allow on a public demo, please contact us for a deeper demonstration.

Note: the demonstration system is deleted and refreshed every few days.

Key features

ONLINE WORLDWIDE

The system can be installed on your own web hosting, or just jump onto ours (fast, secure, maintained, upgraded).

CONTROL

Stay in control of your customer support.  Prioritise tickets by urgency, organise them into categories and filter them in many convenient ways.

Setup staff accounts, restrict their access and functionality, see who is working on what.

FAST!

Our software is fast.  Clear design, fast technology, so you and your clients get the information they need easily.

KNOWLEDGE BASE

Include a whole library of information on frequently asked questions, guides, common information, instructions, and more.

When needed, they readily submit a question/issue – a support ticket is born.

CALENDAR

Let your clients see a calendar of office hours, booked facilities, anything date & time related which you want to share with your clients & team.

RESPONSIVE

The screen will automatically resize, hide, shrink, or enlarge the website to make it look good on all devices (desktops, tablets, and phones).  Try the demo version on different devices to see for yourself.

VIDEOS & PHOTOS

The Knowledgebase, and Tickets can all include attachments, including documents, video, images, as well as text.

MULTI LANGUAGE

Allow visitors to choose their system language, from: English, Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese Simplified, Chinese Traditional, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Italian, Latvian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian.

ONGOING SUPPORT & MAINTENANCE

We are consultants focused on helping your business grow, we are delighted to be retained to support and maintain your system.  Our support & maintenance makes it easy for you to get fast changes made to your system.