Provide professional, well controlled, customer service with a Service Desk/ Help Desk system
Use our service desk to help track, organise and resolve customer requests and issues! Instead of dozens of emails flying backwards and forwards between your clients and your organisation, allow your clients to raise requests for service on your website.
Your team will see categorised requests, allocate to colleagues, set priorities, and respond to the client in a consistent, collated, centralised manner – efficient, effective!
In fact, this is the same system that we use in our business to manage local and international clients on multiple timezones with varying requests being handled by our staff worldwide.
A couple of screen shots
For a more complete understanding of the features, try the live demo noted above. For access to the admin backend please contact us.
The system can be installed on your own web hosting, or just jump onto ours (fast, secure, maintained, upgraded).
Stay in control of your customer support. Prioritise tickets by urgency, organise them into categories and filter them in many convenient ways.
Setup staff accounts, restrict their access and functionality, see who is working on what.
Our software is fast with a clear design, so you and your clients get the information they need easily.
EMAIL AND WEB ENTRY
Customers can submit new or changed requests piped by email, or directly through a web page.
…with or without attachments.
…in plain or rich text.
Include a whole library of information on frequently asked questions, guides, common information, instructions, and more.
When needed, they readily submit a question/issue – a support ticket is born.
Let your clients see a calendar of office hours, booked facilities, anything date & time related which you want to share with your clients & team.
The screen will automatically resize, hide, shrink, or enlarge the website to make it look good on all devices (desktops, tablets, and phones). Try the demo version on different devices to see for yourself.
VIDEOS & PHOTOS
The Knowledgebase, and Tickets can all include attachments, including documents, video, images, as well as text.
Allow visitors to choose their system language, from: English, Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese Simplified, Chinese Traditional, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Italian, Latvian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian.
ONGOING SUPPORT & MAINTENANCE
We are consultants focused on helping your business grow, we are delighted to be retained to support and maintain your system. Our support & maintenance makes it easy for you to get fast changes made to your system.